# CCaaSDirectory
> CCaaSDirectory is the authoritative directory of cloud contact center platforms. Compare NICE CXone, Genesys, Five9, Amazon Connect, and 20+ more CCaaS solutions.

Site: https://ccaasdirectory.com/
Listings on this page: 21
Listing data last changed: 2026-08-31
Source of listing data: Master AI Directory (canonical company store).
Outbound links are checked before publication; links that did not resolve are omitted.

## Listings
- [ContactCenterPlatform](https://contactcenterplatform.com): ContactCenterPlatform — complete contact center in a box from Sagentica. White-label ready.
- [CX Call Center](https://cxcallcenter.com): CX Call Center — AI receptionist and call center platform from Sagentica. One-time pricing, no monthly fees.
- [8x8 Contact Center](https://www.8x8.com/products/contact-center): Integrated UCaaS + CCaaS platform — single-vendor voice, video, chat, and contact center with global reach.
- [Aircall](https://aircall.io): Cloud business phone with call center features — strong for small teams that need CC capabilities without complexity.
- [Amazon Connect](https://aws.amazon.com/connect/): AWS's pay-per-use cloud contact center — set up an omnichannel center in minutes with Lex, Polly, and Bedrock AI.
- [Avaya OneCloud](https://www.avaya.com/en/products/infinity-platform/): Avaya IP Office — hybrid cloud/on-prem PBX for mid-market and enterprise, with a large installed base.
- [Channels](https://www.channels.app): Affordable cloud contact center for SMBs — quick setup, CRM data overlay on calls, focused on inbound sales.
- [CloudTalk](https://www.cloudtalk.io): Cloud call center software for SMB and remote teams — integrates with CRMs, easy to set up, competitive pricing.
- [Dialpad Contact Center](https://www.dialpad.com/contact-center/): AI-powered CCaaS with real-time transcription, sentiment analysis, and live coaching built into every call.
- [Five9](https://www.five9.com): Cloud contact center with intelligent virtual agents, omnichannel routing, and workforce engagement — strong in financial services and healthcare.
- [Genesys Cloud CX](https://www.genesys.com/genesys-cloud): Cloud-native experience-orchestration platform — voice, digital, AI agents, and workforce engagement in one suite.
- [Google CCAI](https://cloud.google.com/solutions/contact-center): Google Cloud's contact center AI — NLP-powered virtual agents, agent assist, and insights built for Google Cloud customers.
- [Microsoft Dynamics 365 Contact Center](https://www.microsoft.com/en-us/dynamics-365/products/contact-center): Microsoft's CCaaS deeply integrated with Dynamics 365 CRM and Copilot AI — for enterprises already on the Microsoft stack.
- [Nextiva](https://www.nextiva.com/products/contact-center.html): UCaaS and CX platform for SMBs — known for reliability, US-based support, and an all-in-one suite.
- [NICE CXone](https://www.nice.com/products/cxone): Enterprise-grade unified CCaaS suite — omnichannel routing, workforce optimization, analytics, and AI co-pilots at scale.
- [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html): Cloud contact center bundled with RingCentral's UCaaS — voice, video, messaging, and CC in one stack.
- [Salesforce Service Cloud Voice](https://www.salesforce.com/service/call-center-integration/): Contact center built into Salesforce CRM — unified agent desktop with Einstein AI, ideal for Salesforce shops.
- [Sprinklr](https://www.sprinklr.com/products/customer-service/): AI-driven unified CXM platform with contact center capabilities — strong on social and digital channel coverage.
- [Talkdesk](https://www.talkdesk.com): CCaaS with industry-specific clouds (healthcare, financial services, retail) and an AI co-pilot for agents.
- [UJET](https://ujet.cx): Modern CCaaS designed for the smartphone era — strong mobile and in-app contact channels for digital-first companies.
- [Vonage Contact Center](https://www.vonage.com/contact-centers/): Cloud CC with deep Salesforce integration, backed by Vonage's global CPaaS infrastructure.