Featured
Complete contact center in a box — software, control panels, minutes, AI agents, admin tools. Built on QAIOS. White-label ready.
ContactCenterPlatform — Complete contact center in a box — software, control panels, minutes, AI agents, admin tools. Built on QAIOS. White-label ready. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the smb ccaas segment with a focused feature set. Buyers researching smb ccaas options will find ContactCenterPlatform a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Smb Ccaas
turnkey mid-market white-label sagentica
Featured
AI receptionist that answers every call 24/7 — books appointments, handles inquiries, transfers to humans. $500-$2,500 one-time, no monthly fees.
CX Call Center — AI receptionist that answers every call 24/7 — books appointments, handles inquiries, transfers to humans. $500-$2,500 one-time, no monthly fees. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the smb ccaas segment with a focused feature set. Buyers researching smb ccaas options will find CX Call Center a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Smb Ccaas
ai-receptionist small-business one-time-price sagentica
Integrated UCaaS + CCaaS platform — single-vendor voice, video, chat, and contact center with global reach.
8x8 Contact Center — Integrated UCaaS + CCaaS platform — single-vendor voice, video, chat, and contact center with global reach. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the mid market ccaas segment with a focused feature set. Buyers researching mid market ccaas options will find 8x8 Contact Center a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Mid Market Ccaas
ucaas mid-market global 8x8
Cloud business phone with call center features — strong for small teams that need CC capabilities without complexity.
Aircall — Cloud business phone with call center features — strong for small teams that need CC capabilities without complexity. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the smb ccaas segment with a focused feature set. Buyers researching smb ccaas options will find Aircall a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Smb Ccaas
smb easy-setup crm-integrations cloud
AWS's pay-per-use cloud contact center — set up an omnichannel center in minutes with Lex, Polly, and Bedrock AI.
Amazon Connect — AWS's pay-per-use cloud contact center — set up an omnichannel center in minutes with Lex, Polly, and Bedrock AI. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the hyperscaler segment with a focused feature set. Buyers researching hyperscaler options will find Amazon Connect a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Hyperscaler
aws pay-per-use ai developer-friendly
Avaya's CCaaS evolution — supports hybrid (on-prem + cloud) for organizations modernizing from legacy Avaya hardware.
Avaya OneCloud — Avaya's CCaaS evolution — supports hybrid (on-prem + cloud) for organizations modernizing from legacy Avaya hardware. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the enterprise ccaas segment with a focused feature set. Buyers researching enterprise ccaas options will find Avaya OneCloud a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Enterprise Ccaas
enterprise hybrid legacy-modernization avaya
Affordable cloud contact center for SMBs — quick setup, CRM data overlay on calls, focused on inbound sales.
Channels — Affordable cloud contact center for SMBs — quick setup, CRM data overlay on calls, focused on inbound sales. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the smb ccaas segment with a focused feature set. Buyers researching smb ccaas options will find Channels a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Smb Ccaas
smb inbound crm affordable
Cloud call center software for SMB and remote teams — integrates with CRMs, easy to set up, competitive pricing.
CloudTalk — Cloud call center software for SMB and remote teams — integrates with CRMs, easy to set up, competitive pricing. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the smb ccaas segment with a focused feature set. Buyers researching smb ccaas options will find CloudTalk a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Smb Ccaas
smb call-center remote-teams crm
AI-powered CCaaS with real-time transcription, sentiment analysis, and live coaching built into every call.
Dialpad Contact Center — AI-powered CCaaS with real-time transcription, sentiment analysis, and live coaching built into every call. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the mid market ccaas segment with a focused feature set. Buyers researching mid market ccaas options will find Dialpad Contact Center a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Mid Market Ccaas
ai-built-in mid-market transcription real-time
Cloud contact center with intelligent virtual agents, omnichannel routing, and workforce engagement — strong in financial services and healthcare.
Five9 — Cloud contact center with intelligent virtual agents, omnichannel routing, and workforce engagement — strong in financial services and healthcare. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the enterprise ccaas segment with a focused feature set. Buyers researching enterprise ccaas options will find Five9 a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Enterprise Ccaas
enterprise ai-agents intelligent-virtual-agent omnichannel
Cloud-native experience-orchestration platform — voice, digital, AI agents, and workforce engagement in one suite.
Genesys Cloud CX — Cloud-native experience-orchestration platform — voice, digital, AI agents, and workforce engagement in one suite. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the enterprise ccaas segment with a focused feature set. Buyers researching enterprise ccaas options will find Genesys Cloud CX a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Enterprise Ccaas
enterprise omnichannel ai experience-orchestration
Google Cloud's contact center AI — NLP-powered virtual agents, agent assist, and insights built for Google Cloud customers.
Google CCAI — Google Cloud's contact center AI — NLP-powered virtual agents, agent assist, and insights built for Google Cloud customers. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the hyperscaler segment with a focused feature set. Buyers researching hyperscaler options will find Google CCAI a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Hyperscaler
google ai contact-center-ai ccai
Microsoft's CCaaS deeply integrated with Dynamics 365 CRM and Copilot AI — for enterprises already on the Microsoft stack.
Microsoft Dynamics 365 Contact Center — Microsoft's CCaaS deeply integrated with Dynamics 365 CRM and Copilot AI — for enterprises already on the Microsoft stack. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the hyperscaler segment with a focused feature set. Buyers researching hyperscaler options will find Microsoft Dynamics 365 Contact Center a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Hyperscaler
microsoft dynamics copilot enterprise
Nextiva's contact center bridges their UCaaS suite — good fit for SMB and mid-market teams on Nextiva Business Phone.
Nextiva — Nextiva's contact center bridges their UCaaS suite — good fit for SMB and mid-market teams on Nextiva Business Phone. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the mid market ccaas segment with a focused feature set. Buyers researching mid market ccaas options will find Nextiva a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Mid Market Ccaas
ucaas mid-market smb omnichannel
Enterprise-grade unified CCaaS suite — omnichannel routing, workforce optimization, analytics, and AI co-pilots at scale.
NICE CXone — Enterprise-grade unified CCaaS suite — omnichannel routing, workforce optimization, analytics, and AI co-pilots at scale. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the enterprise ccaas segment with a focused feature set. Buyers researching enterprise ccaas options will find NICE CXone a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Enterprise Ccaas
enterprise omnichannel workforce-management ai
Cloud contact center bundled with RingCentral's UCaaS — voice, video, messaging, and CC in one stack.
RingCentral Contact Center — Cloud contact center bundled with RingCentral's UCaaS — voice, video, messaging, and CC in one stack. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the mid market ccaas segment with a focused feature set. Buyers researching mid market ccaas options will find RingCentral Contact Center a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Mid Market Ccaas
mid-market ucaas omnichannel ringcentral
Contact center built into Salesforce CRM — unified agent desktop with Einstein AI, ideal for Salesforce shops.
Salesforce Service Cloud Voice — Contact center built into Salesforce CRM — unified agent desktop with Einstein AI, ideal for Salesforce shops. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the enterprise ccaas segment with a focused feature set. Buyers researching enterprise ccaas options will find Salesforce Service Cloud Voice a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Enterprise Ccaas
salesforce crm-native enterprise omnichannel
AI-driven unified CXM platform with contact center capabilities — strong on social and digital channel coverage.
Sprinklr — AI-driven unified CXM platform with contact center capabilities — strong on social and digital channel coverage. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the ai native segment with a focused feature set. Buyers researching ai native options will find Sprinklr a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Ai Native
ai unified-cxm enterprise social
CCaaS with industry-specific clouds (healthcare, financial services, retail) and an AI co-pilot for agents.
Talkdesk — CCaaS with industry-specific clouds (healthcare, financial services, retail) and an AI co-pilot for agents. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the enterprise ccaas segment with a focused feature set. Buyers researching enterprise ccaas options will find Talkdesk a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Enterprise Ccaas
enterprise industry-clouds ai healthcare
Modern CCaaS designed for the smartphone era — strong mobile and in-app contact channels for digital-first companies.
UJET — Modern CCaaS designed for the smartphone era — strong mobile and in-app contact channels for digital-first companies. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the smb ccaas segment with a focused feature set. Buyers researching smb ccaas options will find UJET a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Smb Ccaas
mobile-first smart-actions modern
Cloud CC with deep Salesforce integration, backed by Vonage's global CPaaS infrastructure.
Vonage Contact Center — Cloud CC with deep Salesforce integration, backed by Vonage's global CPaaS infrastructure. Built primarily for teams and organizations evaluating solutions in this market, the platform addresses common pain points in the mid market ccaas segment with a focused feature set. Buyers researching mid market ccaas options will find Vonage Contact Center a relevant candidate to include in their evaluation, particularly when comparing capabilities, pricing models, and integration depth against competing platforms in the same category.
Mid Market Ccaas
salesforce mid-market cpaas-backed